iCraft helps the customer to establish and run the captive office. The cooperation is based on the Service Level Agreement principles.
Key benefits of using the nearshore service provider, Itera Consulting, to establish the captive office are:
- iCraft Consulting has the knowledge of the local culture and can participate as the mediator between the customer and the local resource market and public authorities
- iCraft Consulting has already working services to support the newly created unit
- iCraft Consulting has its own resource pool and has the established access to the local resources
- iCraft Consulting participates in the local IT associations and communities which allows the unit to be integrated into the local IT society from the very beginning
- iCraft Consulting is already known in the community, this allows to attract new employees
As the experienced nearshore outsourcing center, Itera Consulting has:
- Its own experience of creating the teams, transferring the knowledge, managing the projects and implementing the corporate rules and procedures
- Proven practices of the team organization and establishing the communication and collaboration
- Clear and transparent monitoring and control rules which allows to provide the customer with actual information regarding the status
Itera Consulting owns support services and provides them to the customer. The services set is shown on the figure below.
Each service price is calculated basing on its cost for the full time employee. Each service has its own SLA which should be approved between the service provider and the customer.
All management activities inside the projects are performed directly by the customer. The service provider only makes internal audits to ensure that the processes and project organization fit the customer’s requirements. Also, the service provider gathers statistics and prepares the status reports.
The captive unit life cycle model is a module based approach. The model is flexible and can be adjusted to client’s business needs at any time.
The phases are connected to the maturity level of the captive unit. The suggested approach is to perform the Build phase while the unit is at the first level and start Operate phase when it gains the level 2. When the office comes to the level 5 the transfer phase is going to be performed.
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During the unit operations it growth its maturity level step by step. The process of the unit development should be planned and controlled.