Linux/Open source Software Support

About iCraft - Support Methodology

iCraft is more than 5 years old technology organization, which provides support and development services on Open source technologies. We provide high quality support services on a wide range of Open source products and projects. We have a state of art support center which handles over 100 support requests daily for more than 30 Open source projects and products. All the calls are routed through Open source help desk management software which is in place. We have a team of highly qualified support staff who are available 24*7, to take care of our support services to the clients worldwide.

Our Core Capabilities
High quality manpower which is amongst the best available in the Industry
Years of experience on Open source this is unparalleled in the industry.
Ability to provide high quality of customer satisfaction
Specialized division providing high end technical support to companies, always delivering high values
On demand people with specialized skills available
Well laid down process to addresses customer calls effectively and efficiently.
A strong infrastructure in place
Capability to meet client's support SLA'
On demand people with specialized skills available
On demand people with specialized skills available

Linux Support Offerings
Open source project support
Open source product support
Open source system infrastructure support
Open source solution deployment support

Infrastructure
We have 24x7 operations to cater to both our Egyptian as well as International clients. In Egypt, we have Two delivery centers. Each center has a separate infrastructure to take care of no point failure. All the critical data is uploaded into web servers which are at data centers, which also acts as a Disaster Recovery site.

Linux Support Levels
Standard
Premium
Gold

The Criticality Levels and Response Time for iCraft to react onongoing Linux Support with a client.

Technologies Supported
What Technologies iCraft support in Linux?

Services Cost
Commercial costing for Linux Support Services iCraft provide to its customers.